Toshiba America Medical Systems, of Tustin, Calif., once again achieved the highest accolades for its CT service department, receiving more top rankings than any other imaging vendor in IMV Ltd’s 2008 ServiceTrack Imaging Survey.
Specifically, Toshiba CT received the top ranking in 21 out of 34 service attributes, including overall OEM service performance, overall satisfaction with a manufacturer, reliability of hardware and overall value.
"In today’s challenging environment, customers want an imaging partner that delivers the best possible service to ensure that these institutions deliver on their mission to patients," said Ted Nemetz, vice president, Service Business Unit, Toshiba. "These IMV ServiceTrak rankings – as well as other third party validations – demonstrate Toshiba’s ability to deliver that value and reflect our continued commitment to customers and patients."
Customers of Toshiba’s CT systems rated categories on a scale of 1.0 to 6.0, giving service for Toshiba’s CT systems the industry’s highest scores, including 24 rankings that received better than a 5.0 ("very good").
In the “Service Performance” category, Toshiba received the highest score in four out of five categories, including overall service performance, service follow-up, service performance relative to amount charged, and degree to which help desk commitments are met. In “Manufacturer Performance,” Toshiba earned the highest score in five out of six categories, including overall satisfaction with manufacturer, effectiveness at resolving problems, probability to purchase from manufacturer again, availability of parts and ability to upgrade technology.