New self-service portal gives radiology and IT teams live system status, on-demand training, and a searchable knowledge base.
Freeland Systems, a cloud PACS and clinical imaging software company, announced the launch of its new customer dashboard, a portal built specifically for AccessPoint PACS users. The dashboard brings system status, documentation, video training, and support resources into a single screen, reflecting Freeland Systems’ shift toward more proactive customer support.
The launch comes as cloud-based PACS adoption accelerates industry-wide. Cloud deployments now make up more than half of all new PACS installations, and the global cloud-based PACS market is on pace to grow at a compound annual rate above 10% through the end of the decade, according to a release from Freeland Systems.
“Our customers manage complex imaging environments, and they shouldn’t have to hunt for basic information about the systems they depend on every day,” says John Freeland, managing partner of Freeland Systems, in a release. “This dashboard was built around a simple idea: give people one place to go, and make sure it actually has what they’re looking for.”
Dashboard features:
● Live system status and service updates
● User guides, documentation, and video tutorials
● A searchable knowledge base of product updates and resources
● A feedback channel that shapes future development
New modules, resources, and seasonal visual refreshes are planned on an ongoing basis, shaped in part by customer feedback, according to the company release.
The customer dashboard is now available to all AccessPoint PACS customers.
Photo caption: Freeland Systems’ customer dashboard
Photo credit: Freeland Systems
