April 27, 2007—The Medical Group Management Association (MGMA), Englewood, Colo, recently released four new books addressing practice management leadership: Experts Answer 101 Tough Practice Management Questions, Star-Studded Service: 6 Steps to Winning Patient Satisfaction, HR Policies & Procedures Manual for Medical Practices (4th edition), and Operating Policies & Procedures Manual for Medical Practices (3rd edition).
Experts Answer is a compilation of the top 101 most frequently asked questions from MGMA members and covers topics ranging from general practice administration to current issues and emerging trends; its table of contents is available online. Star-Studded Service features a six-step process to increase patient satisfaction and word-of-mouth referrals, and its table of contents is also available online.
The latest edition of MGMA’s HR Policies & Procedures Manual provides customizable HR policies and procedures designed for medical practice leaders, while the newest version of the Operating Policies & Procedures Manual is designed to help practice administrators set procedures and policies for managing operational, financial and risk issues.
—Cat Vasko
