Varian and parent company Siemens Healthineers have been recognized in the annual IMV ServiceTrak report on industry leaders in diagnostic imaging equipment in the United States. Varian ranked first in all three of the radiation oncology categories and Siemens Healthineers led in additional modalities including CT, PET, MR and nuclear medicine.
Additionally, Varian’s Net Promoter Score (NPS) for the U.S. improved from 85 in 2020 to 86 in 2021—the highest NPS among industry competitors. NPS represents the likelihood a customer would recommend a manufacturer to a colleague.
“Through the transformative combination of Varian and Siemens Healthineers, we have remained a trusted partner every step of the way with the exceptional service levels and quality patient care that our customers expect from us,” says Kevin O’Reilly, president of radiation oncology solutions at Varian. “This annual survey shows that our combined team is stronger together and we are able to make an even greater impact in serving our customers and enhancing our global patient impact.”
For the fifth year in a row, Varian achieved the top ratings for best customer satisfaction, best system performance, and best service in radiation oncology. In the current 2021 IMV ServiceTrak report, the five categories for which Varian ranked first included:
- Net Promoter Score
- Overall OEM Service Performance
- Overall System Performance
- Overall Manufacturer Performance
- Probability of Repurchase
“We’re proud of the rankings and strong NPS score our team has achieved based on feedback from our U.S. customers. We remain resolute in maintaining our exceptional service levels and focus on patient care,” adds O’Reilly.
The IMV ServiceTrak report is based on a survey of imaging professionals in hospital departments and independent imaging centers in the U.S. The report’s findings resulted from respondents in 1,812 imaging locations having 2,545 instruments. Respondents participated in online data collection taking place in 2021.