Providing imaging equipment is more than simply installing a piece of hardware and training a technician or a radiologist how to use it. Ongoing service is an important part of the package as well. Siemens showed the extent of its commitment to its customers when it recently dedicated its new national customer service center in Cary, N.C.

The 143,000-square-foot facility is housed in a six-story office building located on six-acres on the Cary Medical Campus. The building will be home to 700 technical and support personnel and features two training and development centers.

The Cary facility brings together the UPTIME call center, Regional Support Center, clinical education, service marketing, integrated service management and vendor management, as well as coordinating the more than 1,300 customer service engineers.

The UPTIME service center operates 24 hours a day, 365 days a year, and handles more than two million calls per annum.

The new facility illustrates Siemens’ dedication to its customers, said Rick Legleiter, senior vice president of customer service, in a company press release. “Service is more than just a word: It is a commitment to excellence,” he said. “Providing 24X7 service and support to our customers is essential to the health and welfare of hospitals and medical facilities—and ultimately, the healthcare of their patients.”


(Source: Press Release)