A recent survey indicates that CIOs across industries are recognizing the need to step up their communication skills. When it comes to emergency situations, CIOs and their IT teams can score big points by clearly outlining disaster recovery and business continuity plans. To learn more, read this article in cio.com.

EMC recently experienced a minor internal data center outage that could have been a major problem. The episode, a result of a lightening strike, would typically send users pointing fingers at IT, which while quick to solve problems, was not always adept at communicating its plan.

Get the full story at www.cio.com