The words “consumer” and “patient” are often used interchangeably these days. But some experts say that understanding the difference between consumers and patients can help transform healthcare IT systems such as patient portals. Learn more in this article in Becker’s Hospital Review.
One of the most noted transformations in the current healthcare landscape revolves around patients and their growing involvement in their care. Patients have become so engaged and informed that the industry is largely starting to refer to them as consumers. But the two aren’t synonyms, and the labels aren’t interchangeable.